PEOPLE LED DIGITAL CHANGE MANAGEMENT CONSULTANCY
Everyone’s focused on the tech…but who’s managing the change?
Digital implementations don't just fail at go-live. They fail in the months before, when the people who need to use them are left out of the conversation.
Our digital change management specialists fix that.
ABOUT ADVAITA
We focus on the side of the project that others often skip over...the people.
Advaita is a dedicated boutique digital change management consultancy - the only one of its kind in the region. We work with organisations operating across Australia & New Zealand who are navigating once-in-a-decade ERP and CRM implementations. We protect your investment by focusing on the part of the project most vendors overlook: their people.
We get in early, before resistance builds and workarounds begin. We sit with your teams, learn how they already work, understand their processes and workarounds (and spreadsheets!), so we can build adoption strategies from the inside out.
We are a dedicated team with decades of digital change management experience across healthcare, retail, government, industrial and manufacturing. We understand the hidden cost of your system implementation starts and ends with your people.
PROTECTING YOUR ONCE IN A DECADE TECH INVESTMENT
CHANGE RESISTANCE
NAVIGATORS
WE UNDERSTAND THE COMPLEXITY AND NUANCE OF EVERY SECTOR
ADOPTION REALITY
73%
of failed ERP and CRM implementations have not utilised digital change management services.
REALISED
VALUE
up to 80%
of your implementation budget is recoverable, though most orgs walk away with far less. The difference? Digital change management.
RISKY BUSINESS
50%
of organisations are running outdated systems. What is the true cost of staying put?
RINSE &
REPEAT
1 in 3
orgs that experience a failed implementation attempt another within five years. But…nothing changes if nothing changes.
WHAT WE DO
Digital change management services that are redefining tech transformation projects.
Digital success is 90% people, 10% technology. We build stakeholder strategy, change communication, and resistance management before the first line of configuration. We identify who is affected, how they will respond, and what they need to move forward.
Stakeholder mapping and impact assessment
Change communication strategy and content
Leadership alignment and sponsorship coaching
Resistance identification and early management
Organisational change readiness assessment
Fractional change management resourcing for organisations that need consistent capability across a long implementation cycle without the cost of a permanent hire. High rigour, low bureaucracy, delivered alongside your project team.
Embedded change manager (fractional or full)
Integration with SI and project team
Fit-for-purpose governance structures
Scope and timeline adaptation management
Capability transfer to internal teams
Can be implemented end to end or for particular phases
Go-live is not the end. Training design, user readiness measurement, and post-go-live support structures that turn the investment case into lived reality. We track utilisation rates, not training completion tick-boxes.
Role-based training design and delivery
User readiness and adoption measurement
Post go-live support structure design
Adoption metric frameworks and reporting
90-day adoption monitoring and intervention
HOW WE WORK
Action not endless assessments.
We know you’re not change-ready. That’s why you’re here. We don’t waste time on unnecessary readiness statements and get straight to work.
01 / Early entry
Before mid-stream
We engage before the project is mid-stream. The earlier we understand the political and cultural landscape, the more effectively we can shape it.
02 / Inside -out design
Built from your current reality
Strategies and training built from how your teams actually work, not from vendor documentation or generic templates that need adapting on the fly.
03 / Resistance as signal
Listen first, action next
Resistance is data, not obstruction. We use it to refine the approach and surface problems before they become go-live crises.
04 / Test & Enable
Competent before go-live
People adopt what they understand and can practice. We run structured testing cycles and role-based enablement sessions so your teams arrive at launch with actual hands-on experience.
05 / Beyond Go-Live
Our success metrics are yours
Success is what you deem it to be - utilisation, sustained adoption or something else. We stay until the numbers confirm the change has landed.
Industries and sectors we partner with:
-
Government & PPPs
Sensitive rollouts, competing departmental priorities, and legacy-system baggage. We navigate the challenges of complex and regulated systems change,
-
Retail & FMC
Multi-site rollouts, supply chain pressure and customer-facing staff who need system confidence from day one. We know there is no grace period at the counter.
-
Logistics & Facilities
Distributed teams, time-pressured environments, and workforces with limited system exposure. We design for the reality of the depot, not the boardroom.
-
Industrial & Manufacturing
Shop-floor adoption, shift-worker training design, and multi-site rollouts in high-compliance environments where operational continuity is non-negotiable.
-
Utilities & Services
Regulatory complexity, union consultation and long-tenured workforces with deeply embedded ways of working. We plan for the reality of how long change might actually take.
-
Healthcare & Not-for-Profit
Mission-driven organisations where budgets are scrutinised, staff are time-poor, and change fatigue is real. Maximum impact, minimum disruption to frontline work.
MEET THE TEAM
The mind behind Advaita.
Katy Swindley has spent more than two decades helping organisations survive the human side of change. She founded Advaita after watching too many expensive ERP and CRM rollouts stall at the finish line; not because the technology failed, but because the people weren't brought along for the ride.
Her background spans digital transformation across retail, health, government, and manufacturing. She has led digital change programs for D365, Oracle and SAP and brings the same ground-level practicality to every engagement regardless of sector or system.
Katy's approach is deliberate: get in early, work closely with the people who will actually use the system, and build the kind of adoption that holds after go-live. She treats resistance as information rather than obstruction, and she has a low tolerance for change management that lacks substance.
Katy started Advaita because she wanted to do the work properly. Based in Melbourne and often working from the West Coast and right across Asutralia, she is particularly drawn to organisations that have invested seriously in their technology and want to make sure that investment is realised.
Digital Change Projects We’ve Led and Embed.
GET IN TOUCH
Your digital implementation is already in motion. Is your change strategy?
A 30-minute conversation costs nothing and usually surfaces something worth knowing. We work right across Australia and New Zealand, remotely or on-site, depending on what your project needs.
Where We Work
Our team work where you are. We have people based in Melbourne, Brisbane, Darwin, Perth & Auckland.
Australia
Melbourne (HQ)
Sydney
Brisbane
Darwin
Perth
Adelaide
New Zealand
Auckland
Wellington
Christchurch